Interview by Jonathan Kersting
Established in 1995, GDC IT Solutions (GDC) is a Premier IT Service Provider. With offices in the Mid-Atlantic and Midwest Regions of the United States, GDC empowers businesses to increase employee productivity, maximize investments and improve operational efficiencies.
GDC's Keith Faulkner steps up to the One Mic Stand to detail the essentials of an effective service desk to ensure clients' IT is always up and running.
With experienced and certified professionals, GDC delivers services in the areas of application development, data center, 24/7 multilingual service desk, managed IT services, desktop lifecycle management, project management, and business process consulting.