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TEQ One Mic Stand: WiFi Trends with Comcast's Johnyne Hoyes

Interview by Jonathan Kersting

One Mic Stand

Johnyne Hoyes is the Director of Marketing for Comcast’s Keystone Region. She has worked in the telecommunications industry for 24 years and with Comcast since 2008.

In this episode, Hoyes discusses the rocketing number of devices connecting to WiFi along with affordable connectivity programs.

Comcast’s 2021 WiFi Trends Report has some interesting findings related to the number of connected devices in Americans’ homes and how they’re being used, including:

  • The number of devices connected to WiFi has increased 12X since 2018.
  • Smartphones account for almost one-third of all devices, a 23X increase from 2018.
  • “Health” was the fastest rising device category with more than 49 million smartwatches and fitness trackers connected in Xfinity households.
  • Internet of Things devices have increased 31X since 2018.
  • Streaming and gaming devices increased 14X and 15X since 2018.
  • Americans invested in their home networks, improving WiFi, upgrading equipment of increasing speeds, citing WiFi as “more important to their daily lives than reliable transportation.”

Comcast released the 2021 WiFi Trends Report on the heels of announcing its newest gateway, the next generation xFi Advanced Gateway, capable of multi-Gig speeds, with more capacity to connect hundreds of devices simultaneously.

With WiFi more important than ever, here are some of the steps Comcast is taking to help connect people to the transformative power of the Internet: 

  • The Affordable Connectivity Program (ACP) is the successor to the Federal Government’s Emergency Broadband Benefit (EBB) Program designed to help low-income households connect and stay connected to the Internet.??
  • Comcast?had been?participating in the EBB program?since its inception in May 2021 and is proud to continue participating in ACP. 
  • Like we have from day one with EBB, we will continue to make the benefit available for all tiers of Xfinity Internet service and Internet Essentials for those customers who qualify.?
  • Internet Essentials customers are generally eligible for the benefit based on the ACP criteria.
  • Visit for more info, to determine eligibility and sign up.
  • Eligible households that enroll in the program can receive a maximum monthly credit of $30/month toward their Internet and mobile service.
  • This new offer is particularly useful for our Internet Essentials customers.
  • At $9.95/month, Internet Essentials customers can receive their broadband service at no cost with the Affordable Connectivity Program (ACP).
  • Customers can use their ACP credit to get home Internet service and a line of unlimited 5G cellular data ($45) for as little as $24.95/month after the ACP benefit is applied.
  • Comcast has a longstanding commitment to helping people connect, and stay connected, to the Internet and this transition from the EBB program to ACP is a continuation of that commitment.