Forever Human AI Expands Leadership Team

Forever Human AI, a Pittsburgh-based ServiceNow and AI consulting firm, has expanded its executive leadership team with Kevin Reilly as Chief Sales Officer and Ruby Ervin as Chief Operating Officer, and has promoted Mike Ward to Chief Technology Officer.

Reilly will lead the sales organization and drive the firm’s growth strategy. He spent the last chapter of his career at a ServiceNow consultancy, joining alongside its founder in the earliest days and helping scale it into one of the most talked-about growth stories in the ServiceNow ecosystem, culminating in a major acquisition.

“Kevin cares deeply about people, and it drives him to build a quality growth engine, great for the clients, great for the team. I’ve never met someone so relationship oriented,” said Tracey Cesen, CEO of Forever Human AI.

Ervin leads Finance, PMO & Project Management, Sales & Marketing Operations, and Talent Experience & Attraction. She has worked closely with Cesen in past roles and has years of experience helping companies of every size reach the next level in their operations.

“Ruby has been my right hand for almost 20 years,” said Cesen. “She takes my ideas, prunes them, improves them, and executes like no one I have ever known. She makes everything around her work better, and our clients will benefit directly from that, through stronger delivery, better consistency, and a team that can stay focused on creating real impact.”

Ward, who has led the firm’s architecture team as Director of Architecture, has recently transitioned into the CTO role. “He has built a team that is second to none. And he’s done it while ensuring each and every piece of work our firm puts out is excellent, doing whatever that takes,” said Cesen. “He’s won my trust and that of our clients and team, and he has earned every piece of this promotion.”

The leadership additions come alongside continued investment in senior talent across delivery and architecture, including new hires and internal promotions to director-level roles. Read more about the new team at foreverhuman.ai/post/forever-human-ai-is-growing.

About Forever Human AI

Forever Human AI is a Pittsburgh-based, woman-led consulting firm that helps CIOs put AI to work in ServiceNow through AI strategy, implementation and optimization, and ongoing support. The firm starts by mapping how an organization operates, then designs AI-first strategy and workflows around the people who use them every day, backed by the governance and change leadership needed to make adoption stick. The result is less shadow IT, more trust, and measurable business impact. Forever Human AI is a member of the Pittsburgh Technology Council.